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Disabled Access at the Corn Exchange

This document covers information about the Corn Exchange.  We are committed to making our venue an easy and enjoyable place for all to visit. We aim to do more than the minimum required by the Disability Discrimination Act and work positively to improve the experience of our disabled visitors. 

Our Staff will be able to assist you with booking tickets for our events, call us on 0131 477 3500(ext2) or email us on info@ece.uk.com

Tickets

Each disabled customer who would otherwise not be able to attend the performances without help may apply for one free ticket to bring an ‘Access Assistant’ with them to the venue to make their visit possible. This offer is open to all disabled people who would otherwise not be able to enjoy events here at the Corn Exchange, not just those with mobility issues. Please note that free tickets are subject to availability so please contact us on 0131 477 3500(ext2) or email on info@ece.uk.com to avoid disappointment.

We encourage our disabled customers to discuss their particular needs when making their booking in order that any specific requirements may be established. Anyone with complex needs should speak to Neil Rudram on 0131 477 3500(ext2) or email him on neil.rudram@ece.uk.com at the time of booking.

Wheelchair users and those with Mobility Issues

The entrance to the Corn Exchange is fully accessible to people with mobility difficulties and wheelchair users. The entrance to the venue is non-stepped and can be used to access the venue. Please note we are not fully wheelchair accessible within the venue itself.

Accessible Toilets

Within the Corn Exchange there are three disabled toilets. They are marked as disabled toilet. Please ask a member of staff if you have difficulty in locating during your visit.

Positions & Maximum Number of Wheelchair Users

Our venue has been licensed by the Fire Authority to hold a maximum number of wheelchair users in line with normal venue activity. This number represents the number of wheelchair users we could safely evacuate from the building in the event of an emergency such as a fire.

On some occasions it may be possible to increase the number of Wheelchair users who may safely attend the Corn Exchange by putting in place additional safety controls. This would need to be discussed in detail with us before bookings are confirmed.

Wheelchair users attending seated events

As the Corn Exchange has a variety of seating layouts, please discuss your requirements with us when booking. 

Please note that when booking you should notify us  if your wheelchair is any larger than a standard seat as we may need to make special arrangements to accommodate you. If you have the measurements, this is very useful.

Wheelchair Users attending standing events

We will set up a designated viewing platform, which is a sectioned off area at the rear of the Exchange. The raised platform ensures that you have the best chance of seeing the stage. This is allocated on a first come first served basis.

Putting Seats out at standing events

For the majority of standing events it is not safe or practical to allow seats in the standing areas. Exceptions may be made at certain events and under certain circumstances. Each event would be assessed for suitability and every effort made to assist disabled customers. Please contact us to arrange this.

Temporary Disabilities

For those people who may have a temporary disability (such as a broken leg) we will endeavour to find seating which is most comfortable for you. Please note that free access assistance tickets are not available to those with temporary conditions such as these. 

Visually impaired customers

Assistance dogs are welcome at the Corn Exchange, please let us know if you are bringing your dog along so we can find a seat that’s comfortable for you and your dog. 

Should you wish to have the venue or directions to the venue described, please contact us, we  will be happy to provide you with information.

Involuntary Noise

Customers who make involuntary noise, or use noise to communicate rather than words, are welcome to attend performances at the Corn Exchange. 

We are committed to ensuring that visits are enjoyable and easy – please speak to us when booking to discuss your requirements and the seating available. 

Trains

Buses

  • Lothian Buses have easy access for boarding and space for 1 wheelchair or any mobility vehicle with a parking brake. For more information about the accessibility of the buses visit https://lothianbuses.co.uk/about-us/community/accessible-buses 
  • Main bus stops have "real time" information screens for passengers, and most buses have visual and audio announcements of the next stop.

Nearest Bus stops are;

  • 35, 4 & 44 are a 2-10 minute walk. Seating and shelter is available at some of these bus stops

Driving and Parking 

There is complimentary car parking with three disabled marked spaces at the rear of the venue. We operate a ‘first come first served basis’ policy. 

  • This car park is often manned during busy show times.
  • The disabled marked parking bays are on ground level. There are a total 200 bays in the whole car park.
  • There is also ample free on-street parking in-front of the venue.

By Taxi or transport 

The companies noted below have accessible taxis in their fleets. If you need to book a taxi from our venue, please do ask a member of our team who will happily assist you. 

Emergencies

Personal Evacuation Plans

If any disabled customer wishes to discuss a Personal Evacuation Plan with the Venue Manager before the visit we would be very happy to help. 

Personal Needs

Please note that our staff are not trained to lift or carry people who may need help, or to assist with other personal toilet or medical needs. We provide a free access assistant ticket in order that customers with these needs may be able to attend. If you require a quiet space in which to spend some time during your visit, please speak to our staff who will put you in contact with a manager.

Medical Assistance

There are trained first aiders available at all our large-scale events. We have a 1st Aid room which can also be used as a quiet space.

Feedback

We are always looking for ways to improve the service we provide our customers. All projects we undertake are assessed for accessibility compliance, so please contact us if you have any comments or suggestions about this access statement or anything else that could improve your visit to us. Please email Neil Rudram on neil.rudram@ece.uk.com

Additional Information

  • You are welcome to charge your mobility scooters at our venue, please contact the Duty Manager to discuss on 0131 477 3500.
  • Should you wish to have a look at any part of the venue before your visit we will happily arrange this for you.

Contact Information

Address: 11 Newmarket Road, Edinburgh, EH14 1RJ

Telephone: 0131 477 3500

Email:info@ece.uk.com

Website: www.edinburghcornexchange.com

Twitter: @Ed_CornExchange

Facebook: www.facebook.com/edinburghcornexchange